Returns

Our Commitment

Our mission, quite simply, is to help you get a better night’s sleep! With the purchase of any MedCline product, you have the possibility to reach out if you need personal advice (at contact@medcline.co.uk). While many customers find instant relief with a MedCline Relief System, others need time to adjust to their new sleep position. Much like a new mattress, it can take 2-4 weeks for your body to adjust to a new sleep environment and a unique sleep position. During the adjustment period, if you are not completely comfortable during your initial nights, don’t worry. We are here to help!

If needed, we will work with you to help you find comfort and relief, including offering comfort tips and ensuring that you have the best product to meet your needs. We also have a series of helpful videos available to all customers.

Personalized Support

Your Satisfaction is Important to Us

We are proud of our Relief Systems and are committed to making sure you have a successful product experience.

Our Relief Systems are therapeutic—the more you use them, the better you’ll feel. To ensure you have enough time to properly adjust to your new MedCline, we require you to keep the system for at least 30 days after delivery, during which time we will work with you to help you find comfort and relief.

We’ve got the same goals—helping you get a great night’s sleep! For some customers, it may take some time to achieve that goal. For this reason, we ask that if you are not willing to work with our team for at least 30 days, please reconsider purchasing a system. Customers who wish to return a product after 1-2 nights of using their new MedCline, or those who are unwilling to work with our team, will not be able to return their product until we have been able to properly support you in finding comfort and relief.

Return Policy

You have a right of withdrawal for a period of 14 (fourteen) days from the date of delivery. It may be performed by sending an email before the expiration of this period to: contact@medcline.co.uk. Once you get our authorization, you will be able to ship back the concerned product. We cannot accept return if we have not been notified in advance or if you have not received our authorization.

Be fully aware that, unfortunately, the product cannot be returned once opened, on the ground of hygiene or health protection (as provided by the applicable law). It is indeed considered as a medical product for personal use so the protective packaging must not be removed if you want to return it.

If you met all conditions for a withdrawal, you will be able to send back your MedCline at your own expense within 14 days after being authorized by us. The refund of the product will be made on the original payment method used to order (unless we formerly agree on another method).

Please refer to our Terms and Conditions for more details on our return policy.